Return Policy:

Countries: United States

Policy URL: Click here to view our Return Policy

Accept returns? Yes

Return Window: We provide a generous return window of 30 days from the delivery date. This allows you ample time to evaluate the product and make a decision.

Return Method: Returns can be made by mail. Please contact our customer support team at info@australiansoap.com or call us at +1 (413) 896-7474 to initiate the return process. They will provide you with the necessary instructions and a return shipping label.

Item Condition: We kindly request that the returned product is in new condition, including all packaging, tags, and accessories. The product should be unused, undamaged, and free from any signs of wear or alteration.

Restocking Fee: There is no restocking fee applied.

Return Reason and Fees: We offer free returns for both remorse (change of mind) and defective items. If you are not satisfied with the product for any reason, you can return it free of charge. In the case of a defective item, we will cover the return shipping costs as well.

Your satisfaction is our top priority, and we strive to ensure a hassle-free return experience. Should you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to our dedicated customer support team at info@australiansoap.com or call us at +1 (413) 896-7474.